Terms and Conditions

Welcome to Willowbrook Living. By accessing our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. About Us

Willowbrook Living is a UK-based online retailer specialising in practical, high-quality home and garden products. Our primary domain is willowbrookliving.co.uk.

2. Orders

By placing an order with us, you confirm that you are at least 18 years of age and that all information provided is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected fraudulent activity. You will receive an order confirmation email once your order has been successfully placed.

3. Pricing

All prices are displayed in GBP (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time of your order.

4. Payment

We accept all major credit and debit cards, as well as other payment methods available at checkout. Payment is taken in full at the time of purchase. All transactions are processed securely.

5. Shipping & Delivery

We aim to dispatch orders promptly. Delivery times are estimates and may vary depending on your location and the shipping method selected. We are not responsible for delays caused by third-party couriers or circumstances beyond our control. For full details, please refer to our Shipping Policy.

6. Returns & Refunds

We offer a 30-day returns guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund, no questions asked. Items must be returned in their original condition and packaging. Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly sent. For full details, please refer to our Returns Policy.

7. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no additional cost to you.

8. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Willowbrook Living and may not be reproduced, distributed, or used without our prior written consent.

9. Limitation of Liability

Willowbrook Living shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the goods purchased.

10. Privacy

We are committed to protecting your personal data. Please refer to our Privacy Policy for full details on how we collect, use, and store your information.

11. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page and will take effect immediately upon publication.

13. Contact Us

If you have any questions about these terms, please contact us through our website at willowbrookliving.co.uk.